Airline (2004)

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Each episode of this fascinating series showcases the highs and lows that passengers and crew face behind the scenes of Southwest Airlines. Follow Southwest Airlines pilots, flight attendants, and airport employees as they hear heartwarming passenger stories and experience occasional outbursts, weather-related anxiety, and heightened security measures all while trying to meet everyone's urgent timetable. A&E Network brings the viewer behind the counter, onto the tarmac, and into cockpit for this real-life series. Airline™ focuses on the ups and downs of passengers and Southwest's staff and crew at Los Angeles International (LAX), Chicago Midway, Baltimore/Washington International, and Houston Hobby airports. Follow Southwest's staff and crew, from the customer-focused flight crews to the hard-working ground crews who are often on the receiving end of a frustrated customer's wrath. America's fourth-largest carrier, Southwest Airlines promotes the concept of low-cost, no-frills travel and carries 65 million passengers every year.

Episode Description

1

The Delicate Art of Saying No

An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel. In this high-flying new series, we provide viewers with complete access to the inner workings and emotional stories behind the daily workings of Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees.

2

Consider Yourself One of the Family

Airline personnel talk about underwear with rap star Sisqo, singer of the "thong song", and an angry family tries to prove their toddler is less than two years old so he can travel free in this high-flying new series that provides viewers with complete access to the inner workings and emotional stories behind the daily life of Southwest Airlines.

3

Beyond Our Control

At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the East. In this high-flying series, we provide viewers with complete access to the inner workings and emotional stories behind Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees. Our "cast" of characters includes the personnel who create a minor miracle every day by getting the airline airborne.

4

Times Change

A&E's exclusive look at Southwest Airlines continues with pilot Steve Palmason's last flight after 30 years of service. Friends and family are onboard, and Southwest President Colleen Barrett and legendary chairman Herb Kelleher wait to greet him. Meanwhile, at LAX, supervisor Mike Carr faces the delicate task of helping an Alzheimer's patient clean up after he's had a small accident.

5

Kids... Who'd Have Them?

It's another challenging day at Southwest Airlines. In Chicago, distraught passengers demand compensation for the worst flight of their lives. Seems a rowdy group of biker kids disrupted the flight all the way from Las Vegas. Meanwhile, at LAX, a 10-year-old on his first unaccompanied flight is lent a hand from a flight attendant, and after a stressed mom and her two kids miss their flight, their attempts to get home to San Diego push everyone to the limit.

6

Winners and Losers

A passenger tries to con his way on to a Southwest Airlines flight, a customer service supervisor must find volunteers to leave two overbooked flights, and flight attendants help a Price Is Right contestant practice before the taping of a show. Grab your boarding pass and join us for another episode of this high-flying series that reflects our love-hate relationship with commercial aviation.

7

Terminal Beauty

It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing her outfit in full sight of fellow passengers. Supervisor Yolanda meets country singer Randy Travis before running into a group of drunk and troublesome young women who were kicked off their flight. And in Chicago, ramp staffers Hector and Juan hope they'll be chosen to throw out the ceremonial first pitch in front of 40,000 fans at Wrigley Field that night.

8

Luv Is In the Air

A&E's exclusive look at Southwest Airlines features a day of romance. Flight attendant Heather Hale waits for her boyfriend to arrive from Switzerland, not knowing that he wants to ask her a very important question. In Chicago, a student is desperate to fly to New York to save his relationship with his girlfriend, but every flight is full. And beautiful 6-foot-tall customer service supervisor Anita has trouble fending off a 5-foot-tall admirer.

9

High Spirits

The FAA rules are clear, alcohol and air travel simply do not mix. In LA, passenger Wayne Samuel has been drinking and it's fallen to supervisor Yolanda to tell him he's too drunk to board the flight. It's the night of the Southwest Spirit Party--a vast annual staff gathering--and a huge occasion for supervisor Mike. He's invited a special guest he wants to introduce to his colleagues. Gospel group the Faithway Doves are on their way to Chicago to be honored by the American Gospel society and surprise their fellow passengers with some remarkable spirituals.

10

A Team Effort

It's a day of tension at Southwest Airlines. Erik faces the worst nightmare of all ramp workers. For the first time, he must push a $40-million plane out of a tiny gate, knowing that a mistake can cost the company millions of dollars and Erik his job. In baggage claims, David has to control his own nerves when a customer insists that the airline lost her luggage. And supervisors at LAX must confront a swarm of dangerous bees that has set up a hive at Gate 13.

11

You Must Be Kidding?

A drunken passenger needs a police escort and two overweight customers take the armrest test.

12

Relative Values

Family relationships are pushed to the limit during another hectic day at Southwest Airlines. A grandmother isn't allowed to travel with her pressurized oxygen canisters; an elderly woman's relatives are distressed because she's separated from her life-saving medicine; and a couple that has been waiting 10 years to adopt a child is flying home with their new baby daughter, and an emotional meeting with the rest of the family is expected.

13

For Better For Worse

Wedding bells are ringing at Southwest Airlines, but not everything is going according to plan. In Chicago, a passenger going to her nuptials is denied boarding because she's too drunk to fly. In Hollywood, a stuntman waits anxiously with an engagement ring for his girlfriend--but will she show up? And pilots John Trumble and Annie Fitzgerald elope to Las Vegas.

14

It Ain't Over 'Til It's Over

A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch a flight to Tahiti, but with most flights grounded, they may not make their connection. A group of teenage Eminem fans, who flew all the way from Idaho to LA to see their idol, discover it may be a long time before they set eyes on him.

15

Don't Take No For An Answer

In Chicago, Sandy comes to the rescue of the Park Forest soccer team after their reservation falls through on a rival airline. Val helps a passenger track down his army buddy, last seen somewhere between the ticket counter and the gates. They've survived months together on active duty in Iraq, but will they be able to reunite for their journey home? Meanwhile at LAX, temperatures rise when an airline mix-up separates parents from their children.

16

All Creatures Great and Small

From penguins to party animals, the airport looks like a zoo to Southwest Airlines staffers. A nervous Colleen may have to deny boarding to rowdy football fans. At 30,000 feet, penguin passengers Pete and Penny get the star treatment from flight attendants Sam Anderson and Janie King. A man dressed as a tiger ignites intrigue in Chicago. And when passengers complain about a man in a short black miniskirt who's exposing himself, Yolanda must tell the gentleman to cover himself if he wants to fly.

17

There's Real Time... Then There's Airline Time

Southwest Airlines workers race against the clock to help passengers in distress. At the ticket counter in Los Angeles, Mike is confronted by a frantic woman who's late for her flight, but there's little he can do to calm her down. Meanwhile, in Chicago, a passenger is desperately trying to get to her dying mother. Supervisor Denise has to tell her that she didn't make her original flight and is rebooked on another flight--but will it be too late?

18

Excess Baggage 1

19

Excess Baggage 2

20

Excess Baggage 3

21

Excess Baggage 4

22

Excess Baggage 5

23

Excess Baggage 6

24

Oh, What a Performance

There isn't much goodwill on earth for the Southwest Airlines staff during the holiday season. Customer service supervisor Mike Carr has to tell an inebriated passenger that too much Christmas spirit can be a bad thing. Supervisor Yolanda confronts an angry flyer who's lost his paper ticket and refuses to buy another. And assistant station manager Ginny Bona nearly puts two unaccompanied minors on the wrong plane.
Episode Description

1

Judgment Day

2

The Big Squeeze

3

Family Business

4

Unfit for Travel

5

That's Entertainment!

6

High & Mighty

7

Down to the Wire

8

Fly Babies

9

Expect the Unexpected

10

All Shapes and Sizes

11

Lost in Translation

12

No Laughing Matter

13

Emotional Baggage

14

The Stress Test

15

In Sickness and In Health

16

Rules Are Rules

17

Battle of Wills

18

Let There Be Love

19

Precious Cargo

20

Dazed and Confused

21

You Can't Win Them All

22

Fun & Games

23

Home For The Holidays

24

Live and Let Fly

25

So Near Yet So Far

26

Shaken & Stirred

27

No Going Back

Episode Description

1

Takes Two to Tango

2

The Sky's the Limit

3

Things That Go Bump at the Airport

4

Mardi Gras

5

A Hard Day's Flight

6

April Fool

7

Life Swap

8

Risky Business

9

Mind Over Matter

10

Cabin Fever

11

Stormy Weather

12

When the Going Gets Tough

13

South of the Border

14

You Can't Take It With You

15

Timing Is Everything

16

It Takes All Sorts

17

Let's Face the Music and Dance

18

Love at First Flight

19

Taking Care of Business

20

Cruise Control

21

Going Places

22

Turbulence Everywhere

23

Decision Time

24

The Waiting Game

25

Crying for Help

26

Pushing the Limits